Laurie Dawson M.A.

Seattle, Washington

SUMMARY

Expert and engaged technologist and clinician with combined experience in Software, Wireless/Telecom, Aerospace, Food & Retail, Electronics, Manufacturing & Government, Advanced Academia and Clinical Psychology via private and agency venues. Prefer collegial environments where teaming and collaboration are valued.

Proven manager/pm and business process developer with strong content management skills, organizational development, and process improvement experience.
Masters-level human factor research and coding with the University of Washington's Department of Psychology and Department of Sociology, utilizing SPSS for synthesis of collected data. Project Manager in Test, supervising human factors usability testing of Microsoft products.
Employee development skills including conflict resolution and curriculum development.
Experienced Software Process Analyst/Process Improvement Consultant, performing business level assessments, workshops and training programs, intellectual property management, technical marketing and business metrics analysis.
Use case modeling for HR – IT groups.
9 years of hands-on clinical experience, working 1:1 and in group work.
Software Development Life Cycle.
Corporate training development and implementation.
Web development work via PM freelance position for Highline Community College Center for Learning Connections, supporting/enhancing external web site, via WBT development in T-Mobile’s Learning & Development group as an Instructional Designer, and via managing the soup to nuts design, development, implementation and upkeep of an online interactive site, used for training and as a departmental manual for large publishing group.
Internet and software experience in Microsoft XP, 2K/98, NT, ME, Microsoft Office Pro, Visual Source Safe, MS Project, Mac OS, Adobe Photoshop & Illustrator, Front Page, PowerPoint, Fatwire, Authorware, Visio, Freehand, Bugs Online, Raid, Tactics, SAP, SPSS, Windows Media Player Studio, Sharepoint, Fullshot, Live Meeting.

EXPERIENCE

Consultancies
Port of Seattle
Enterprise Systems
Project Manager/Business Analyst - Seattle, Washington 2005 - 2006

Vendor management, business requirement gathering & writing, operating as liaison between agency wide departments, interviewing clientele, assessing emergent technologies and effecting implementation of new Peoplesoft financials scanning and management software, and HRMS projects.

Microsoft Corporation
WW SMS&P Training and Readiness
Training and Readiness Specialist v-dash Consultant – Redmond, WA 2005

Review new technical tools and build training for new users. Instructor led, Live Meeting, written and face-to-face training materials. Help to TTT (Train The Trainers), and project manage individual training requests. Bug fix and trouble shoot new software and work as a liaison between all involved parties.

Microsoft Corporation
IT Security
Project Manager v-dash Consultant – Redmond, WA 2005

Provide project management around the implementation of an ERP tool; SAP MA enabled hybrid for enterprise wide deployment, and external global sales. Serve as a liaison between dev team, communications teams, technical writers and sales groups, working with Identity Security team. Contribute to marketing efforts for rollout of new product and to educational/training efforts in support of product introduction.

Starbucks Coffee Company
Project Manager/Business Analyst HR-IT Consultant – Seattle, WA 2004/2005

Provide project management in the Human Resources Department, with the implementation of SAP Compensation modules. Business requirement writing, team management, testing, and market analysis. Also perform research and analysis for HR services outsourcing, vendor selection, software enhancements and systems improvements.

T-Mobile
HR Project Management/HR Business Analyst Consultant – Bellevue, WA 2002 - 2003 & 2004

Provide process improvement consulting to the wireless community, to include recruiting and staffing, curriculum development, project management, business needs assessments, market research and metric analysis. Provide business analysis of existing initiatives and develop/document new processes for company-wide timekeeping DOL compliance measures. Project manage HR system upgrades (SAP), and research/ establish new best practices for competitive hiring measures.

AT&T Wireless
Business Process Developer Consultant – Redmond, WA 2003 - 2004

Provide business process development to a wireless customer base of 3000, to include defining and streamlining processes, creating project identification and tracking tools, building project and process documentation, contract and project management.

FTE Work Experience
The Boeing Company 2001 – 2003
Process Improvement & Software Process Analyst, and previously, Event Manager/Project Manager, Software Releases – Seattle, WA

Perform business level assessments, workshops and training programs for internal business units to bring them to their next business performance maturity level. Perform IP management for contracts, agreements. Analyze business metrics, measure status & improvement, provide mentoring and consulting. Develop and enhance delivery of the PCMM business model and other communicational tools. Previous: Operate as liaison between Access & DCAC/MRM groups, responsible for change management, pm work, scheduling, QA for software releases, customer relations and designing new processes.

Veritest (formerly Data-Dimensions, Inc.) 2000 – 2001
Project Manager in Test, Microsoft Product Group – Bellevue, WA

Perform all aspects of Project Management; client relations, document management, sales team connectivity, resourcing and scheduling, test team building, billing, perform requirements gathering, project scoping, proposals/bid writing, and managing projects from concept to deliverables.

Microsoft Corporation 1996 – 1998
Microsoft Press Desktop Publishing Supervisor – Bellevue, WA

Manage high traffic/volume software documentation publishing group; Production Department. Manage recruiting, training, employee & departmental development, employee relations, performance reviews and compensation for 13 direct reports. Coordinate production schedules, communications, vendor relations, quality control, and the design/implementation of new editorial procedures and pilot projects.

University of Washington Consultant, Psychotherapist 1989 - 2000

Private practice established in 1989. Clinical nomination and appointment by University of Washington Department of Psychology, to work with referred clientele on extended research study. Designed/presented business seminars for middle and upper management at corporate sites across US.

AWARDS

Clinical Nomination and Appointment as Community Therapist by University of Washington Department of Psychology.

EDUCATION

Certification Program in Intellectual Property Management; University of Washington, Seattle, WA

Masters of Arts in Psychology; Antioch University, Seattle, WA

Bachelor of Arts, Visual Communications; Western Washington University, Bellingham, WA

TRAINING

Grant Writing and Fund Raising: Antioch University, Seattle, Washington
Project Management: University of WA Certification Program
Non-Fiction Writing: University of WA Certification Program
IBM: RACF Training: Boeing
HTML, Leadership Training: Microsoft